"How to Use the USPS.com Website"
This is the project I created to help people navigate the USPS.com website to purchase materials and mail packages from home.
Overview:
To showcase some of my abilities with Instructional Design, I tasked myself with creating an eLearning project from scratch using a website I found online. The website is https://livingonthecheap.com/mail-packages-from-home/ with the title “Mail Packages from Home” by Bryan K. Chavez.
- I used the blog post article as my script, imagining its author as my SME. I created lesson goals and objectives, a time frame, and delivery options. I used the ADDIE model for the design process.
Audience: Older Adult Learners in lockdown situations due to the pandemic, Special Needs Learners, and Adults without transportation.
Learning Goal: After completion of the course with a score of 80% accuracy or above, the user will navigate USPS.com in order to purchase the appropriate materials, and schedule pick-up times in order to successfully mail a package from home, with the use of the job aid for reference, with 100% accuracy.
Learning Objectives:
1.) The user will be able to navigate USPS.com in order to purchase shipping labels, stamps, and packaging materials from home with 100% accuracy upon completion of the course after earning a score of 80% or above on the course quiz using the Job Aid as needed for reference.
2.) The user will be able to navigate USPS.com in order to schedule package pick-up times from home with 100% accuracy upon completion of the course after earning a score of 80% or above on the course quiz using the Job Aid as needed for reference.
Responsibilities: Instructional Design, eLearning Development, Visual Design, Storyboarding, Action Mapping, Prototyping
Tools Used:
Audacity, Screencastify, Articulate Storyline 360, Google Slides, Canva
Design Model: ADDIE
Process:
Brainstorming & Navigation:
The first photo is of the Brainstorming and beginning Learning Design I did while reading through the Script.
I collected content, created a rough Navigation Flow, and sprinkled evaluation questions throughout instruction for future analysis of learning objectives.
The next photo is of the Navigation flow I created on a piece of paper based on the information in my Brainstorm and also from the Script.
Visual Storyboard:
I created a Storyboard in Google Slides that I could (in theory) share with my SME, Bryan K. Chavez, and stakeholder, the United States Postal Service.
I created a Storyboard based on the Navigation. I added slide photos, script, audio, and video to the slides as needed.
Job Aid:
I created job aid material in Canva to access online or download for reference after completion of the course.
* Ideally, this would be a handout or website link given at the end of the course as a quick reference on how to mail a package from home in the future.
Full Development:
"How to Use the USPS.com Website"
Using the storyboard, and keeping adult learning theories in mind, I created interactive learning slides with audio and video in Articulate Storyline.
I implemented the course by publishing it and making my family and friends take the course.
- I would evaluate if goals and objectives were met based on course evaluations and surveys.
Key Takeaway:
This project provided me with the opportunity to work with a SME, collaborate, and learn new programs and tools. I have grown significantly as an instructional designer and eLearning developer, but most importantly, I had a blast pushing myself creatively.